The term business process is used to describe the connectivity of the various “steps” performed to achieve a certain goal. These steps are performed by information systems (e.g., calculate products sold per region), individuals (e.g., print/read reports) or a combination of both. The basis for these steps comes from policies (e.g., thou shall not eat at the computer), procedures (e.g., after you have created a report make a list of people who actually read it), governance (e.g., when information comes in or created by the organization then who and how it should be distributed) etc. These steps can be for a particular division (e.g., finance) and/or cross-functional (e.g., financial reports used by HR to make offers to potential hires). On the other hand these steps can be wasteful (e.g., a division is creating reports for an individual who is not with the organization any more).

In order to understand the complexities of the business processes that are engrained into the organization, the following questions need to be asked about your current and future business processes: