Fran Mether is a human-centred design expert with a degree in industrial design and 20+ years’ experience in various design roles within the commercial, government, and consulting environment. She is passionate about helping organizations navigate through complexity by understanding their stakeholder needs and redesigning the way in which they deliver value to their customers. Fran has worked in areas such as: innovation, customer experience (CX), service design (SD), strategy design, user experience (UX), industrial design, marketing, and trend analysis. Fran’s passion for business, combined with her design thinking skills, has allowed her to develop a successful career supporting businesses to evolve and grow.